Terms of Service
Last updated: October 24, 2026. These terms cover any order you place with Tailkept. Tailkept is run by Matt Penkethman, an individual seller in New Jersey, United States (no separate business entity yet). Contact: [email protected].
1. What we sell
Personalized pet products (sherpa and velveteen blankets, mugs, canvas and poster prints, ornaments, and bundles of these) featuring a portrait made from a photo you upload. Every item is made to order.
2. How portraits are made
Portraits are digitally created with AI from your photo. They are not hand-painted. We use an AI image service (Replicate) to turn your photo into a watercolor-style portrait, and an AI upscaler (Real-ESRGAN) to enlarge it for printing. AI can get small details wrong, so you always see a preview, and real product mockups of your design, before you pay.
3. Free previews and redos
Previews are free. Each photo you upload gets a first portrait plus 3 free redos in total (new versions of that photo) before you buy; this doesn't reset. These pre-purchase redos are separate from the free remake in section 9, which covers problems after delivery. We limit how many previews one visitor, email address or connection can make per day. A preview can be ordered for up to 3 days after it is made.
4. Your photo
By uploading a photo you confirm you own it or have permission to use it, and that it doesn't infringe anyone's rights. You keep ownership of your photo and give us permission to use it only to make your preview, portrait and order, as described in our Privacy Policy. Please upload pet photos only. We may refuse any upload or order.
5. Prices, payment and tax
Prices are in US dollars as shown on the site at checkout. Payment is handled by Stripe; we never see your full card number. Sales tax, where it applies, is calculated by Stripe Tax from your shipping address and shown before you pay.
6. Shipping and delivery
Free shipping to US addresses only. Made to order. Usually arrives in 1–2 weeks. Items may arrive in separate boxes. Products are made and shipped by our print partner (Printify and its print providers). Delivery estimates aren't guaranteed; if your order hasn't arrived within 30 days, contact us for a remake or refund.
7. Approving your design
The preview and product mockups you see before paying are your proof, and checking out means you approve them. If we email you a proof after you order (for example, after a fix you asked for), please reply within 48 hours; if we don't hear from you within 48 hours, we treat the proof as approved and make your order.
8. Cancelling
You can cancel for a full refund within 3 hours of ordering by emailing [email protected]. After 3 hours your order is in production and can't be canceled.
9. Problems with your order (free remake)
If an item arrives damaged, misprinted, or doesn't match the proof you approved, we'll remake it free. Email us a photo of the problem within 14 days of delivery. The free remake covers printing and shipping defects. It doesn't cover things that were in the proof you approved (such as the pet, the portrait, or the name spelling). Because every item is personalized, we can't accept returns for change of mind.
10. Refunds
Approved refunds go back to your original payment method. Depending on your bank, they can take 5–10 business days to show up.
11. Limits
To the extent the law allows, our total responsibility for any order is limited to the amount you paid for it.
12. Governing law
These terms are governed by the laws of New Jersey, USA.
13. Age
You must be 18 or older to place an order.
14. Changes and contact
We may update these terms; the date at the top shows the latest version. Questions: [email protected].